Customers Training LMS: how do decide which is the best for your organization or business
An LMS for Customer Training (Learning Management System) is an excellent way to instruct and upskill your customers efficiently and in a scalable method. Do not leave your customers on their own trying to figure out the product or service you offer. Instead, show them how to maximize their worth and get the outcomes they desire.
Training for customers LMS software lets your clients to enroll in online courses or browse content for education and gain the skills required to meet their targets. This is a complete system that was designed to help them learn everything they need to be aware of your products.
Finding a good customer training LMS could be difficult. There's many options available and a myriad of factors to take into consideration. Your business or organization will be relying on this tool to help set your customers on the right path for success. So, it's important that you are positive you have chosen the best option.
Read on to find out the essentials about the specifics of what an customer training LMS Software is, the benefits of using one, and what you should look for as you begin your buying journey as well as a comparison of 10 of the most popular options.
Click on the links below for a way to skip to the next step:
- What exactly is a Customer Training LMS?
- Why should you use an LMS for Customer Training? LMS?
- How to choose the right Customer Training LMS
- And: The Best Overall
- Docebo The Best For Enterprise
- Limos Best for Corporate
- UserGuiding: The best for user onboarding in software
- Looop The best to automatize
- Northpass The best customer-specific LMS
- Talent LMS: Best for localization
- LearningUpon The best for learner experience
- 360-Learning: Great for collaborative authoring
- Adobe Learning Manager: Best for Adobe faithfuls
What is an LMS Customer Training Software?
The Learning Management System (LMS) is an online learning system that customers are able to access anywhere, anytime. With a Customer Training LMS Toolkit in place Customers can acquire understanding of your product or service by moving through online courses and learning content at their own pace and gain the information they'll need at any time when they need it, to create the outcomes they're looking to achieve.
A lot of LMS tools are designed to provide education for employees within the company or to allow knowledge-based entrepreneurs to offer online courses that are paid for by B2C (business to consumers) online classes that can be viewed as open-courses that are accessible to all. Customer training is but one of the ways to utilize an LMS You'll want to select one that's carefully created to be educational in nature.
The reason to use a Customer-Training LMS Software?
- Streamline your onboarding process The Customer Training LMS Software will allow you to simplify and automate the process of onboarding, cut down your learning curve, and also delight your customers quicker.
- Improve Customer Engagement Build trust and engage throughout the customer journey, with educational content that goes above and beyond the basics.
How to choose the best Customer Training LMS Software
A good customer training LMS Software should make learning easier. The best LMS tools create an intuitive seamless user experience and the user interface is able to take place in the material itself.
If your clients spend the majority of their time using a badly developed tool, this can translate into a less satisfying customers and less learning experiences -- - and less enjoyment with the product or service you offer!
A good platform is adaptable and flexible, allowing users add additional contents, courses, as well as administrators to scale and grow your customer training program easily. It is also important to ensure that the LMS offers a wide range of integration options, so your customer training LMS is able to seamlessly integrate with the other components of your technology stack.
Another special thing about Plus is the highly-personalized support for customers. When you're a Plus member, you'll have a dedicated customer Success team of industry experts helping you with your questions, providing useful tips and most effective practices, and encouraging you to succeed in the process of creating your personal user-friendly training experience.
Key Features
- A Dedicated Support Team for Customers
- Advanced Customization
- Open API, automations and API
- App Store
- Unlimited Administrations
- Multiple Learning Environments
- Enterprise reliability and security
What are people saying about Plus
G2 Score: 4.7
Positive Recommendations
Users love Plus's next-level assistance and a user-friendly and intuitive interface. The reviewers have found that, even though the platform is simple to use, it's very powerful and is able to create virtually all kinds of customer-training experience.
The landing page creator that you drag and drop, video hosting, and user tutorials have all been cited as important, helpful touches.
Drawbacks
Certain reviewers believed that the selling process for the product could be a little lengthy, and others wanted a few more marketing features such as built-in social sharing.
Docebo Top For Enterprise
Price Range The price range is custom-made only
Docebo is an extremely popular LMS which can be utilized to train employees and partners and customers. Docebo includes analytics and whitelabeling. It is either online or offline using any device.
Alongside the normal LMS capabilities, Docebo also offers Shape the AI tool that is designed to assist develop training materials more quickly, using the internal and external knowledge that you already possess.
Key Features
- Tests and Quizzes
- Course Builder
- Instructor Led Courses
- Gamification
- Certifications
- Assignment Scheduling
What are people saying about Docebo
G2 Score: 4.4
Positive Reviews
Many reviewers say Docebo is extremely adaptable. One of the most popular features is its white-labeling capabilities, content delivery and tracking, and 24 hour accessibility to customer service.
Drawbacks
However, Docebo comes with an arduous learning process. For users to make use of the program effectively, reviewers mentioned that admins would need prior LMS knowledge, as well as some coding knowledge as well.
Others felt that the platform required more integrations and that its interface was somewhat dated and not intuitive enough. The features that Docebo is least rated are reports, mobility and dashboards.
Litermos Great option for Business
The firm offers rapid deployment and tight security, which will ensure that all of the company's information secure. They also offer an array of already-constructed content, as well as the ability to create your own customized courses. If your customer training comes at a price, e-commerce capabilities are built within the platform as well.
The Key Features
- Learning paths
- Create content
- Content libraries
- Manager portals
- Practice and assessments
What are people saying about Litmos
G2 Score: 4.2
Positive Reviews
Litmos's highest-rated features are their learning paths and 24/7 availability.
Drawbacks
One of the features with the lowest ratings is its integrations, reports, and templates based on roles.
UserGuiding The best to help software users onboarding
Price Plan: Free $69/month and $299/month with customized pricing
This unique tool is designed only for helping users figure out the new application or software application. With text bubbles, links to tutorials, and more, UserGuiding does just that is literally walking users through the interface's new features.
Offer interactive walkthroughs of your software, showing users exactly how to start without having to leave your product.
Principal Features
- No code, drag-and-drop interface
- Survey implementation
- Text bubbles and audiovisual walkthroughs
- User segmentation
- A behavior-responsive message
What people are talking about UserGuiding
G2 Score: 4.7
Positive Reviews
The users were extremely satisfied with UserGuiding the service, and believed that it allowed them to create a unique, custom experience for their customers. Users have reported the fact that UserGuiding has good customer support and provides an easy-to-use experience.
The features that are most popular among users are audiovisual walkthroughsand walking through text bubbles and survey-related implementation.
Drawbacks
Reviewers, however, felt that the UserGuiding's analytics could have been improved and also wished it had localization and translation capabilities. Reviewers also desired the capability to import content from various templates.
UserGuiding's lowest-rated features are its user segmentation, data analysis, and support for multi-languages.
Looop Great to use for automatization
Contact Looop for prices
Looop is an automation-focused LMS featuring a stylish, modern interface. Equipped with the latest AI features, Looop claims it can remove the majority of administration and repetitive work it takes to run an education and development program.
Looop appears to be mostly designed for partner and employee education. It can be used to help customers learn, also, so if you really like the features it offers and would like to experiment with automation, it's still worth trying out.
The Key Features
- Use the app to share learning materials and via SMS, email Otam chat
- Varied User types
- Integrations
- Pathways to learning
- Visualizations and reporting
What do people have to say about Looop
G2 Score: 4.9
Positive reviews
Users find that Looop can be set up easily up and provides excellent service to customers. The software also comes with useful digital marketing tools companies can make use of to advertise their educational sources.
Looop's highest-rated features are its 24/7 availability, internationalization, and assessment and practice abilities.
Drawbacks
Some reviews suggested the Looop could be even more flexible, and using white labels with the company's branding took quite a while (though it was only required to be done one time). As Looop is a relatively new tool however, there remain problems and bugs that need to be resolved, as well.
Looop's lowest-rated features were its template templates based on roles, dashboards and tests.
Northpass The best customer-specific LMS
Price Range: Custom pricing only
Northpass is an LMS made specifically for training customers. It's targeted towards mid-market to large enterprises and has Shopify, Grammarly, and Pipedrive among its users.
In their software, Northpass claims you can easily build a high impact program in just 5 easy steps. They offer built-in analytical tools, lots of language and localization options, as well as integrations with standby tools like Salesforce, Hubspot, and Zendesk.
The Key Features
- Course development
- Templates
- White labeling
- Assessments
What are people saying about Northpass
G2 Score: 4.6
Review Positives
Customers were impressed by the Northpass customer experience with a reasonable price and intuitive user experience. Even though some features aren't there however, some said the team is responsive and is working on adding these at the request of customers.
The features that Northpass is rated the highest are its 24/7 availability in customer support, training for customers, as well as the industry's compliance.
Drawbacks
Some users felt that Northpass's assignment grading and submission process could be streamlined. Other users mentioned that both the reporting capabilities and search function could be improved.
Northpass's features with the lowest ratings are certifications, reporting, as well as templates that are based on role.
Talent's LMS for: Excellent for localization
Price Range: Plans priced at $69, $149 and $279/month
Talent LMS is a highly customizable learning solution that can be used by teams as well as businesses. It has all features for learning you'd want like courses, quizzes and live classes. The software is quick in its set-up and course creation, and robust language localization to allow you to reach your clients from all over the world.
Principal Features
- Assessments and tests
- Content library
- Varied user types
- Delivery of content and tracking
What people are saying about Talent LMS
G2 Score: 4.6
Review Positives
A lot of reviews have positive things to say about this tool's learning experience for students. The interface was easy for users to use and liked gaming capabilities.
Talent LMS's highest-rated features are the 24/7 availability, performance as well as industry-wide compliance.
Drawbacks
Compared to the learner interface However, some students felt that administration was not particularly intuitive. Others felt the customization wasn't enough, such as in the reports or the course material (such as inability to modify the course or change course ).
Others mentioned that the services for customers could be better and some important integrations weren't there, such as Google Meet.
The features that are least rated by users of Talent LMS include the customizing, course marketplace and instructor-led learning.
LearningUpon Excellent for learner experience
Price range The price range includes Essential, Premium Enterprise, and Essential plans. Contact to inquire about pricing
LearnUpon provides on-demand, personalized customer training that provides an easy, enjoyable learning experience. Users can create multiple different training environments from one central location, making it a good option if you require customers to be educated on the various kinds of products available.
LearnUpon offers gamification, awards, discussion forums, webinars as well as automated management of users.
Principal Features
- Learning pathways
- Variable users' types
- Certifications
- White-labeling
What are people saying about LearnUpon
G2 Score: 4.6
Good Reviews
The reviewers have discovered LearnUpon easy to use, and students enjoyed playing games. Support for customers is highly rated, and there are specially trained support staff for at least some customers.
LearnUpon's highest-rated features are 24/7 availability, mobility, and efficiency.
Drawbacks
A few users were unhappy with admin functions, however, others were of the opinion that the user interface wasn't as advanced as other software. Some reviewers found that newly launched features felt rushed and buggy as well as had problems using LearnUpon's integrations.
LearnUpon's lowest-rated features are its template templates based on roles, the possibility of e-commerce and the multilingual feature.
360 Learning: Best to collaborate on writing
Price Range: Custom business and plan for enterprise, plans for teams for $8/user per month
360Learning can help any expert in your company become instructors to easily impart their expertise to your clients. 360Learning also provides advanced automated tools that are based on AI to help determine and develop the abilities that your students require.
360Learning is a well-known, popular LMS and has over 1800 users. This includes Mitsubishi, Toyota, and LVMH.
Principal Features
- Role based templates
- Training led by an instructor
- Communication and notifications
- Social Learning
What do people have to say regarding 360 Learning
G2 Score: 4.6
Review Positives
360Learning gives the user a great learning experience, with an especially excellent mobile application -- the reviewer who reviewed it said it was superior to the desktop version! Customer support is strong, too, with the company showing willingness to take users' feedback and make improvements to their software.
The top-rated attributes are its 24 hour availability, high performance as well as its library of content.
Drawbacks
The admin interface seems trickier than that of the learners', and some reviewers found basic features to be missing or hard to navigate. Some users have complained that live sessions doesn't live up to its full potential.
360Learning's lowest-rated features are its reporting, multilingual capabilities, and APIs for integration.
Adobe Learning Manager: Best for Adobe loyalists
Price Band: Price based on custom pricing only.
Formerly named Captivate Prime, this is a cloud-based LMS by one of the most renowned name in software!
Adobe Learning Manager is used by many Fortune 500 companies. It's a more expensive, prestige option that is most suitable for massive customers onboarding (or employee education).
The Key Features
- Social learning
- Hybrid Learning
- Integrations
- Reports that can be customized
What do people have to say on Adobe Learning Manager
G2 Score: 3.9
Positive Reviews
Some reviewers discovered Adobe Learning Manager easy to setup and to become familiar with. Many users appreciated how easy it was to load existing content into the system, particularly coming from Powerpoints and legacy LMS platforms.
The top-rated attributes are 24 hours availability, practice and assessments as well as industry-wide compliance.
Drawbacks
However, many reviewers believed that Learning Manager doesn't measure up to other programs in the Adobe Suite. A lot of users complained about its expensive cost and some complained of the slow load time. Unfortunately, its customer support is also poorly reviewed as well, and comes with (ironically) none of the tutorials available or onboarding assistance for first-time customers.
One of the features with the lowest ratings in Adobe Learning Manager include subscriptions, e-commerce, and course marketplace.
Your customers are set for success
The most effective way to keep your customers happy is to ensure that they're getting the results they desire from your product or service. That takes knowledge, and an LMS for Customer Training is the best solution to gain that experience efficiently and at a large size.
An instructor for your customers LMS Software will help you retain your customers by keeping them active.