More SaaS Cost Pricing Options to Counteract Stagflation -

May 27, 2023

     earlier presented earlier on SaaS fee pricing and packaging to combat stagflation in 2022. The report however was based on a revised presentation delivered in the March of 2023 by David Vogelpohl. To find out more, or to read the earlier presentation, look over the extra information at the bottom of the report.

Pricing the cost of the software you offer as services (SaaS) isn't easy enough in the favorable times. However, figuring out how to determine an appropriate price to generate greater revenue when there is inflation may be more complicated.

This article offers suggestions for improving the pricing and packaging of your SaaS products on a more or less mediocre market:

What is Stagflation?

Simply put, stagflation is the economic state which is influenced by three major factors:

  • The economy is slowing.
  • The inflation rate is very high.
  • Unemployment is high.

More pressure is being placed than ever before on:

  • The wallets of potential customers are ones you'd like to impress.
  • Current customers' wallets who you'd like to upgrade.

That's why having a close look at the SaaS pricing strategy is vital for you to keep expanding your business, even in a tight economic environment.

Using Your SaaS Pricing Model to Fight Stagflation

This is the most straightforward way of increasing your rate to the point that you're not the only one to do this.

A third of SaaS software such as software, digital goods or customers cut prices over the last 12 months.

Graphs showing that over a third of  companies raised prices recently.

It is interesting to note that SaaS firms tend to boost rates above that of inflation.

This lever is pulled -- no surprise, it can help increase revenues, even though it's difficult to pull off in a time when customers don't have as much to invest in a weak economic environment.

The need to reconsider pricing and packages is among the most under-optimized levers within SaaS.

What's the motivation behind increasing costs? What's the reason not to try something else?

There are plenty of other strategies you could use to generate more revenue while the current market conditions, besides increasing your pricing.

Possibilities of boosting the number of acquisitions, boosting conversion rates and reducing churn are just a few possible alternatives.

But, each option requires an enormous amount of energy and time from different departments for their implementation.

If you take into consideration the time and funds that must be devoted to increasing acquisition or reducing churn using methods like product-led growth (PLG) or more effective strategies for customer success, it can become an overwhelming, cumbersome task as illustrated in this case using big and medium-sized t-shirts.

Table with headers Strategy, Acquisition, and Churn, then rows labeled PLG, Customer Success, and Pricing and Packaging. Each cell includes a t-shirt of Small, Medium, or Large.

The t-shirts that are large or medium in size represent the effort, resources, etc. the process requires to establish PLG and to increase customers' satisfaction and increase acquisition while reducing customer churn.

However, changes to pricing for products require only a couple of minutes and can be accomplished extremely quickly, as indicated by the tiny t-shirt on top.

Like Patrick McKenzie points out, it's as simple as changing a number to an even larger number:

A screenshot of a tweet quoting Patrick McKenzie.

In the end with regard to pricing, it might be the easiest and easy thing you can make if you're in a position to increase revenue quickly.

Enhancing your SaaS Pricing strategy to meet New MRRs as compared to. net revenue retention Growing Mustache

If you're considering the implementation of the latest pricing techniques, one other thing to keep in your mind is whether you want to maximize for the new MRR as well as net revenue retention or both.

Then there's"the "growth mustache."

A graphic of a sideways bracket with Growth at the top and New MRR and NRR at the bottom.

The mustache that grows is a sideways bracket an ex-CFO in my past was referring to. (I included to the "mustache" description since it resembles my mustache.)

The growth is driven by the new monthly recurring revenue (MRR) as well as new customers coming in and the net retention rate (NRR) which is the percentage of your current customers' MRR or ARR you're keeping or increasing.

And if your NRR is greater than 100%, that's an increase in your profit however, this is also an increase of the value of your business.

There is typically a leverage for operations when you have different pricing and packages But it's equally important to know that you're in a place in which your customers may experience lower numbers coming into your store and more leaving. The way you alter prices of your merchandise could impact the ability of your business to draw new customers, and retain and grow existing customers also, so you should be aware of this before you start making changes.

Explore a new pricing model for SaaS. Combinations to Unlock revenue

After you've decided switching pricing plans may be the best most suitable option, there are many options to experiment. Pay-as-you-go plans, per-feature pricing, freemium pricing models, flat-rate pricing versus the user-based pricing as well as per-user plans -- that is which one would be best for your SaaS enterprise?

Here are some suggestions to take into consideration as a starting point:

  • SKUs:
  • Platform tiered plans
  • Product(s) tiered plans
  • Persona tiered plans
  • The add-ons are single
  • Bundles of Add-Ons
  • Entitlements:
  • Features
  • Usage
  • Assistance
  • Pricing:
  • Price
  • Recurrence
  • Geography
  • Payment method
  • Discounts
  • Free trials for trial

Consider these suggestions in order to improve the leverage of your operation.

In some cases it is necessary to create a model based on personas which will result in an average of slightly more revenue per client (ARPU).

In the case of others that are not listed, this could mean the inclusion of a component which lets them increase costs.

If you're not sure this may mean switching from flat-rate pricing or user-based pricing, towards an edgier system that's based upon characteristics or usage.

Keep track of the impact of any changes to your SaaS Pricing Plan

In this case, for instance, if a customer are able to see their base shrink a little when you rise in cost, however customers who are not paying more and making higher in the end. some businesses might be thrilled about the change.

Know which adjustments can help your company's plan of action. An established SaaS business may have different priorities than a startup is.

Success is written with three S's

If we think of price and package, we dream of combining the potential to earn more money with the ability to think of some new idea.

Take a look at the the innovation curve that we create It grows in popularity and then it stalls. It's not difficult to get trapped in thinking that the only option to generate an additional income stream is to create a completely new product entirely.

You can break down that idea and consider how the new revenues S curves are made by altering packages, plans as well as add-ons, all by providing users with new options to buy from you and utilize your platform.

When we also look at a use metric that is based on a measure of value which is aging, these new plans and enhancements could boost ARPU as time goes by.

SaaS Prices and Packaging Additional Add-Ons

The addition of add-ons is a great way to increase the revenue average per user, for current or new clients with a budget that is based on income since they can pick and select which features they would like to acquire instead of paying, say, flat-rate costs for larger packages that includes a range of features they don't need or want.

In this instance, for example, are there existing entitlements you can offer as an add-on without having to perform any engineering? Are there certain functions which can be separated to create a brand new SKU without making a completely different product?

Add-ons come with a wide range of designs. Therefore, you'll choose from a wide range of accessories or create multiple bundles.

The add-ons pose a significant danger, as they can lower the upgrade MRR in the event that there are fewer people who decide to upgrade to a larger package. But, they can also play a significant role when it comes to NRR.

In order to minimize the chance of this happening to minimize the risk, it is important to carefully consider the rate of upgrades and downgrade as you begin making changes to your add-on and packages options.

However, you can delay pitching additional add-ons to the point that customers have registered for the core service. Once they've already used your product and enjoy your experience -- as well as the additional purchases they make will count as upsells, which helps the retention of your sales -- pitch them add-ons which will further improve customers' experiences using your product.

Customers are able to purchase the SaaS service at the lower price that can help increase your MRR and ARPU by offering discounts.

Also, a cheaper price could also assist you in gaining an edge to gain market sharein particular when you can lower the prices of your competitors just an ounce.

A new price level that will help Achieve the goal of achieving Average Revenue Per User (ARPU)

It could be possible that the ARPU booster tier you require is available in your current plan?

For instance, if you're using a tiered price model, which offers of $50, $100 or $300 options, perhaps the most appropriate pricing model to increase profits is between the three and around $75.

Segmenting SaaS plans to clarify the benefits of your service and boost ARPU

Another alternative is to break the packaging according to needs of the customer.

As an example, WP Engine is a controlled WordPress platform, which manages a variety of different websites but they saw an opportunity to sell WooCommerce users specifically, which is why they designed an offer that was targeted at that audience.

A screenshot of the WP Engine pricing page for a segmented pricing plan for WooCommerce users.

The company was able to emphasize their customers' requirements within this specific market, which allowed them to capture the attention of customers and increase enrollments. Over time, WP Engine was able to provide more value for those users that led to increased revenue for WP Engine.

Pay Frequency Increases The Leverage

The option of annualized pricing gives customers the advantage of saving money when they pay for the year upfront, but it also gives customers the advantage of decreasing the turnover rate, and thereby improving the value over the client's lifespan, which is also known as LTV.

To further leverage this strategy to further leverage this strategy, you could offer more attractive annual discounts for new customers as well as clients who want to shift from monthly payments to annual fees.

Pricing for the intro period can assist users to accept the pricing faster.

Guidelines If you're using the Enterprise package and your cost starts to look somewhat more costly with a monthly payment be sure to keep your price below $5000. Many procurement departments have an policy that requires employees to get approval from the department before they make purchases greater than that, so should you be capable of keeping the cost lower than that this makes it easier for customers to make payments using credit card without having to go through the internal hurdles at the company they work for. There is a possibility to alter this and it's not any kind of rule but it's a good concept to experiment.

You can't be flat. Adjust Your Strategy

As you consider making changes to the SaaS company's pricing strategy and plan, the ability prospective customers are willing to pay isn't the only factor to consider. Rates of inflation fluctuate dramatically within a short period of time. That fluctuation can differ across region or country.

An inflation graph of the annual percent change in consumer price index in Brazil, US, India, Germany, and China from 2008 to 2022.

Financial headwinds that are related to various geographies can mean that localization is more crucial in the event that you are able to offer your SAAS product to the world.

Eliminate Unnecessary Purchase Friction Using the Localization

Localization is typically a multi-faceted process that may include but not be limited to:

  • The preferred payment is accepted in the area you're selling into.
  • Localizing the pricing.
  • Localizing the currency.

Each of them comes with their own benefits that are not only for the buyers and for your profit margin also.

The conversion rate for localizing prices is 2x in B2C SaaS firms. Just make sure you have a valid reason to have various pricing across diverse regions or countries, should the customer be able to find multiple pricing.

Local currencies are much easier to approve by customers who are in the market for it to grasp. When customers who are unfamiliar with your SaaS charges in the local currency which makes it much easier to shop without the friction of maths that are involved with conversion prior to when they make a decision.

How Can help?

The information included in the report was provided by David Vogelpohl in a webinar hosted by Cumul.io. You can watch the webinar on the YouTube channel.

Additional articles on SaaS costs and pricing might like:

David Vogelpohl Over the past over a quarter of a years, David Vogelpohl has led teams to develop top engines for the development of technology and for leading companies like WP Engine, Genesis, AWS, Cloudflare, and many more. David is a speaker with practical insights focusing on real-world tactics you can apply to speed up development.

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