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A refund policy is a set of guidelines that inform your customers on how to get funds back after returning a purchase to you store. An acceptable policy for a small business may include details such as timelines, how refunds are handled, as well as what customers must give to receive their refund.

The importance of refund policies is that they aid your customers to make purchases and establish trust and transparency around the business. Learn more about the importance of refund and return policies, and also see a sample of a template for a policy on refunds.

 Reminder: The sample refund policy is only a starting point it is not designed to be used as a return or refund policy template nor as legal guidance.