In today's competitive market retention of customers as well as reducing turnover are crucial to ensure longevity. Companies that implement solid customer education programs achieving an average 7.6 percentage growth in revenues, this is one of most efficient methods to see significant improvement in satisfaction of customers as well as retention rates and overall company growth.

  Skip ahead:  

•    The reason why customer education is essential for business success
•    Plus: Driving to success in customer education
•    The benefits and success stories
•      Chargebee
•      Hootsuite
•      PayShepherd
•      Flashpoint
•    Getting started with Plus

Why customer education is vital to the success of a business

The education of your customers can help to maximize the benefits of your product, reducing frustration and ensuring that they stay engaged over the course of. This not only improves retention but it also turns your customers into advocates that actively recommend your brand. Highly educated customers can utilize and use your product independently, reducing their need for support and freeing your customer success team to concentrate on more complicated, valuable interactions.

A well-designed customer education and training program also can speed up time to worth. Once customers can quickly master how to use your product and reach their goals, they are more likely to continue using your service and explore additional features. This leads to more engagement and loyalty, which helps to increase customer lifetime value (CLV) as well as the overall growth of revenue.

Additionally, education for customers allows your team to track the impact of educational content through metrics such as course completion rates, customer feedback, and engagement analytics. This information helps you improve your education strategy, and demonstrate the value of your strategy to all stakeholders, showing that investing in education of customers yields measurable returns.

Plus: Creating success in customer education

Plus has been designed to help businesses create effective and sustainable educational programs for customers that aid in expansion and retention. With a broad set of tools for course creation as well as engagement and analytics, Plus empowers your team to create effective and efficient education that is tailored to your clients requirements at each stage of their journey.

Rewards And Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

They have launched Subscription Academy with Plus to create a complete online platform for learning that includes experts-led masterclasses, classes, as well as certifications. Its intuitive layout and powerful analytics have allowed Chargebee to constantly improve their learning experience, and to expand the offerings of their customers without limiting them.

" Plus offers exceptional scalability, enabling companies to expand their offerings of courses and students base without any limitations."

  -" Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• More than 5,400 students were trained in more than 20 countries, which led to greater customer satisfaction and decreased churn.
• More than 800 learners displayed their certificates, increasing community engagement and strengthening the global presence of Chargebee's brand.

Boosting customer loyalty: Hootsuite's winning strategy with Plus

Hootsuite made use of Plus to create Hootsuite Academy and to offer an array of video courses and certifications accessible to customers as well as the general people. Hootsuite Academy covered topics like social selling, media marketing, and social advertising. It also helped to increase knowledge and engagement.

"Hootsuite Academy is probably one of the most powerful devices we have to decrease turnover and increasing retention."

  -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• More than 450,000 students trained and 72,000 certifications given, creating a huge base of knowledgeable, loyal users.
• Significantly reduced customer churn, as they felt more confident and engaged and engaged, which resulted in better retention as well as more effective support.

Streamlining customer onboarding: PayShepherd's experience through Plus

PayShepherd improves relationships with contractors and provides project insights for business asset owners. However, they faced significant issues when they were attempting to onboard new users.

It was a lengthy process, requiring one-on-one meetings to guide users through every aspect of the program. The hands-on approach squandered valuable resources, and eventually became a barrier to company growth.

PayShepherd has implemented Plus to tackle these issues and created a self-guided online training course. The platform let users understand the software according to their own speed and freeing up company resources and ensuring consistency in training across their growing customer base.

"We have had a very successful launch. The team was using Plus within a matter of four weeks. Plus was back with our team in just three months."

--  Jenn Hunter, Co-FounderPayShepherd

  Results:  

• A 75% reduction in onboarding time, saving 350 hours in just three months.
• The feedback received from users was positive and they appreciated the platform's support for diverse learning styles. This includes videos and downloads.

PayShepherd utilized Plus to maximize the use of their resources, allowing them to keep its personal interaction while growing to accommodate greater numbers of users efficiently.

The expansion of customer education in order to empower users: Flashpoint's transformation with Plus

Plus was the perfect platform for Flashpoint to move to an on-demand self-guided learning method. This shift allowed the company to develop an online academy that allowed students to take their learning at their own speed and provide consistent, top-quality instruction across all areas.

        "Using Plus has enabled us to implement our education for customers in a larger an unprecedented scale. So far, we've educated over 3,000 users in our products and services. Without Plus, it would have taken an immense amount of resources to educate our users."    

- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• More than 3,000 users trained in their services and products, significantly reducing the costs for training on a large scale.
• Enhances customer onboarding and engagement that allows customers to gain confidence and improve product usage efficacy.

The ability to adapt Plus made it possible for Flashpoint to incorporate multimedia content, create tailored learning paths, and provide continuous updates to reflect the evolving features of the platform. The flexible approach has not only improved the customer learning experience but also placed Flashpoint as a market pioneer in customer-focused, proactive training.

Starting with Plus

If your goal is to streamline onboarding, cutting down on support needs and maximizing product acceptance, Plus equips your team with intuitive tools, advanced analytics, and seamless scalability. Start courses swiftly and efficiently while tracking your educational impact immediately.

Increase Your Profits with online Learning

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