In the current competitive marketplace, retention of clients as well as cutting down on churn is essential to longevity. Companies that offer strong education programmes for their customers report average 7.6 percent growth in revenue This is among the best strategies to achieve significant gains in customer satisfaction retention as well as business growth.

Skip ahead:

•       Why education of the customer is essential to the success of a business
•       Plus: Creating the foundation for customer education
•       Advantages and Stories of Success
•       Chargebee
•       Hootsuite
•       PayShepherd
•       Flashpoint
•       Beginning with Plus

Why education of customers is essential to the success of a business

Information to your customers regarding your product will help them maximize the benefits of your product, reducing the level of discontent customers experience, and making sure they remain engaged for the duration of of. This not only improves retention but it also turns your customers into advocates that are actively recommending your product. Highly educated customers can use and navigate your products without needing assistance, reducing their need to be assisted and allowing your customer success team to concentrate on complex, high-value interactions.

A well-designed and tailored customer education and training program can help in converting customers to value. Once customers can quickly master how to utilize your product and meet their goals, they are more likely to remain with your product and to look into other options. This creates a cycle of higher engagement and loyalty, which will help increase the value of customer lifetime (CLV) and general sales growth.

Additionally, education for customers lets you assess the impact of your learning by studying metrics like courses' completion rates and feedback from feedback from customers and engagement analysis. These data help you to improve the strategy for education, and also demonstrate the effectiveness of your strategy for all parties by proving the value of investing in educational programs for clients will result in tangible results.

Plus: Building to be successful in the field of customer education

Plus was developed to help businesses in creating effective and sustainable training programs for their customers, which aids in growth and retention. By providing a comprehensive suite of course-making tools along with the ability to track engagement and data, Plus empowers your team to offer effective and efficient education that is tailored to your clients' needs at every stage in their learning journey.

Advantages And Success Stories

Global expansion success: How Chargebee leveraged Plus for worldwide growth

They created Subscription Academy, developing a full online education platform that offers experts-led masterclasses, classes and certificate programs. The intuitive layout and powerful analytics allowed Chargebee to continually improve the education experience and extend their offerings without limits.

" Plus is a powerful platform with capacity allowing companies to expand their offerings and number of students without any restrictions."

     -- Guy Marion, Chief Marketing Officer at Chargebee.

Results:

• Over 5,400 students have been trained in twenty different countries. This resulted in better customer service and decreased churn.
• More than 800 learners showed their credentials, promoting engagement in the community, and boosting the global presence of Chargebee's brand.

Boosting customer loyalty: Hootsuite's success with Plus

Hootsuite made use of Plus to create Hootsuite Academy and offer a range of scalable videos and certificates that are accessible to both customers and all members of the public. Hootsuite Academy covered topics like media marketing, social selling, and social advertising, elevating user understanding and participation.

"Hootsuite Academy is one of the most powerful tools we can use to reduce turnover and increase retention."

     -- Ryan Chynces, Former Online Education Manager at Hootsuite.

Results:

• There are more than 450,000 trained students and awarded 72,000 certificated to create an immense base of knowledgeable, loyal customers.
• Significantly reduced customer turnover, since customers were more comfortable and engaged. This led to increased retention, as well as stronger campaigning.

improving the onboarding process for customers: PayShepherd's journey through Plus

PayShepherd improves relationships with contractors and provides project-specific information for asset owners in the industry. However, they have confront significant issues when the integration of new users.

It was a lengthy process that needed meetings with a single person for users to be instructed through the various aspects of the application. The hands-on approach squandered valuable resources and ultimately became an obstacle in the direction in the direction of development.

PayShepherd created Plus to address these problems by creating an online self-guided training program. The platform let users understand the program according to their own speed which freed up the company's resources, while also ensuring uniform instruction across their ever-growing customers.

"We have been extremely successful with our launch. The team was using Plus within four weeks. The Plus program had been returned to us for 350 hours in three months."

     -- Jenn Hunter, Co-FounderPayShepherd    

Results:

• A decrease of 75% in the time spent onboarding, resulting in savings of 350 hours in three months.
• Positive feedback from users who were impressed by its ability to adapt to diverse learning styles, such as videos and downloads.

PayShepherd utilized Plus to optimize the use of its resources. This allowed it to maintain the human element while growing to better serve users.

     The expansion of customer education to help customers become empowered Flashpoint change is the consequence of Plus    

Plus offered the best platform to allow Flashpoint to transition towards an online, self-guided learning system. The change allowed the business to develop an online academy that allowed students to take their learning at their own pace as well as provide high-quality and consistent instruction throughout the entire curriculum.

"Using Plus has given us the opportunity to use our customer education in greater numbers. So far, we've trained more than 3,000 clients in our services and products. Additionally, it would have taken a huge amount of money for us to teach our clients."

--- Grace Tilmont, Director of Education Services at Flashpoint

Results:

• More than 3,000 users have been trained on their products and services and services, drastically reducing the amount of resources required for large-scale education.
• Better engagement and onboarding for customers that allows them to build confidence in the products they purchase and improve their effectiveness.

The flexibility offered by Plus enabled Flashpoint to include multimedia, design bespoke educational paths and constant updates in line with the ever-changing nature of the platform. This scalable approach not only improved the customer educational experience, but additionally established Flashpoint as a leader in proactive, customer-focused education.

Starting with Plus

The goal could be to streamline your onboarding process, decreasing the need for support, or increasing the adoption of your product. Plus, it gives your team access to efficient tools, powerful analytics and seamless scaling. Create courses efficiently and quickly while assessing the impact of your education with real-time accuracy.

Expand Your Business with online Learning

Do you want to accelerate the growth of your business, and also increase your revenue?

The Book of Plus is your best-in-class guidebook which contains 12 real-world stories of success that span every month in the year. Discover proven strategies from companies that have successfully scaled online learning to produce big positive outcomes.

     Download your no-cost copy right now to learn how you can use the techniques that actually are effective!    

Do you want to change your organization by using the online method of learning?

Plus offers you the tools and support you need in creating scalable and profitable training programs specifically tailored to your business goals.

Are you having questions or want to know the benefits of Plus?

Contact us the team now and let's create your success together!

This post was posted on here