YouTube icon
The Customer Hub functions as your one-stop customer service hub which allows customers to view all their purchase history, download invoices, make changes to their credit card, as well as self-remove their own subscriptions.
Reduce Customer Support Tickets
Get rid of those support layup requests that are piling up on the list of support. The Customer Hub allows your customers to have access to all the information they need about their purchase without or your team having to move a single finger. You don't have to wait for long periods of time. Make sure you know the items they've purchased.
Customers can access your Customer Hub when they click the link on their invoices, receipts or subscription charge reminders, and much more. Customer Hub functions as a "magic link" login mechanism. This means there are no need to remember passwords of! Customer Hub will send your customer an encrypted link, so they don't get locked out.
Did we mention that Customer Hub is available flawlessly on mobile devices? Users can access the help they require, regardless of what device they're on. It's crucial because our research shows that less than 60% of users who visit the Hub for Customers Hub sign in with the mobile version of their device.
What's new with Customer Hub?
As part of this upgrade, we've also added the payment History section to the Customer Hub. Users will have the ability to view each and each transaction, purchase, or refund at one place.
Customers can search for the order details just by clicking on each line item on the table of payment history. You will have the ability to review a fully loaded bill, which breaks down every element of their purchase. The user can immediately see the products purchased, which fees for shipping or tax were charged and which credit card used, as well as other details.
Self-Help for customers in need of assistance
By using through the Customer Hub customers of yours will also have access to the necessary tools to manage their own subscriptions. Let your customers quickly update their credit card on file and check when they'll be charged, and then end the subscription entirely with no assistance from the assistance groups to customers.
If your clients have the ability to manage their subscriptions on themselves, you'll receive happier customers, and will also see a lot of hours of your time returning each week.
If someone requires additional care, and they do, assistance, they can use the Contact Us tab directs them to your email address, your profile on social media , or your customer support site. We're making customer service painless.
is available right now on Grow Plans
Customer Hub was previously only existed for the Scale plan. In today's updates, this feature for helping to boost your growth has been made available to Grow as well. Customer Hub is now live inside of all Grow and Scale accounts.
This means that you've got the equipment to wow your clients. Make your support easier as well as providing your clients with the information that they require to assist in billing.
If you've ever wanted to modify the settings, you can disable the Customer Hub by just one click within the Marketplace Settings.
If you're trying to make Customer Hub work to benefit your customers, head over to .com right now to begin your free trial! Find out how these tools can enhance your e-commerce.
The brand modern Customer Hub is an ideal solution for serving your customers while reducing your workload simultaneously. You can then spend the period prior to that designing innovative products, expanding the number of customers you serve, as well as delighting your clients.
It is possible to avail a free trial for our Grow and Scale plans now to access the Customer Hub today!
The article was first published here. here
This post was first seen on here